Our wonderful customers are the reason we’re in business. Here are some of the great things they’ve said about us.

We’ll do everything we can to make sure you’re a satisfied customer, too!

Wonderful Trainer, open forum for all to participate. Knowledgeable and interesting. Loved it! JA. Boston Mayflower Dealing with Complaints June 2016

Enjoyed the day. It was very informative and gave some definite ideas surrounding tools to deal with and manage complaints. SH. Boston Mayflower Dealing with Complaints June 2016

Very useful refresher. ML. Boston Mayflower Dealing with Complaints June 2016

Eileen explained it all very clearly and gave examples to illustrate the points. MC New Gorbals HA. Factoring and the Homeowner Housing Panel. June 2016

Lots of examples of decisions and how to avoid going to the Home Owner Housing Panel. AG. Ochil View HA. Factoring and the Homeowner Housing Panel. June 2016

Eileen delivered Tenant Void Inspection training to members of our Tenants’ Committee. The session was very clear, informative and interactive. Eileen was extremely helpful in informing the tenants about how to challenge the officers. — Alison Kinnon

I enjoyed the training, very informative and learnt a lot. Discussions were really good, everyone got involved. Eileen answered all our questions. Best training I’ve been on. Thank you. A.M.  Professional Boundaries within Support Services.

A very lively and interesting day. Lovely tutor who was extremely down to earth. I really enjoyed it, not too rushed and was taken at a steady pace.
C.E.  Professional Boundaries within Support Services.

Eileen McCallum obviously knows her stuff. Steve Elliot, Cairn HA

It was a very enjoyable day and I like the style of the facilitator. Managing Equality and Diversity, Fife Council

The trainer was absolutely superb. I enjoyed the tutor’s interaction with the group throughout the training. Introduction to Housing, SFHA Glasgow

As usual from Eileen McCallum an interesting and amusing workshop well presented, well planned.
A very enjoyable workshop, Eileen proved to be exceptional at getting her points across and involving everyone.
The usual professional and entertaining presentation from Eileen McCallum who understands the wardens role.
Comments from “Dealing effectively with outside agencies and organisations”, Institute of Housing Conference

Trainer Eileen McCallum brings a “Breath of fresh air!” to what can be (and traditionally is often) a dry claustrophobic topic. Time passed effortlessly and “audience participation” was good. “Always a good barometer!” “A well worth exercise!” C.O. Langstane H.A.
Excellent training. Eileen was very knowledgeable and gave a really interesting training session. Involved us all and made us all think. Thoroughly enjoyed it and will take a lot away from the day. K.S. Grampian H.A.
This is the second course that Eileen McCallum has been the trainer for that I have attended. Both have been very informative and delivered in an easy to understand format. I like the participation and sharing of ideas and “problems” other organisations have encountered. I look forward to being on another course with Eileen McCallum as trainer. B.K. Langstane Housing.
Comments from Housing Management Law, Refresher and Update