Below is a summary of topics available, which expanded through Training Managers’ requests, so please ask if your needs are not currently on the list.
People, completely new to housing will benefit greatly from this course. Understanding the background and history of housing in the UK, learning some of the jargon and appreciating the different facets of a Housing Organisation will all be covered in this course.
This course is ideal for anyone new to dealing with repairs. It covers why repairs occur, reasons to repair and legal obligations for repair. It also includes a basic guide to construction and services.
This course is similar in content to an Introduction to Repairs, however it focuses on staff taking repairs either at a reception or over the phone.
Includes some of the information in Introduction to Repairs, however it focuses on staff who actually go out of the office and see problems rather than have them described to them.
Aimed at any staff who are involved in the management of void properties. The course includes a short history of allocations and the reasons why void properties occur and the legal obligations during the void process. It covers good practice in void management and looks at ways to reduce both void cost and turn around time.
This course looks at different reasons why dampness occurs and explores why Condensation is such a common problem. It covers health issues and examines the landlords’ legal obligations. It also considers other major property defects such as rot, wood infestation, settlement, subsidence, slip and heave.
