If you find that there is never enough hours in the day and you are constantly juggling priorities then this is the course for you.
Its an old adage, If there were no customers there would be no business. This course is designed at the customer situation within housing organisations.
The reception area within your organisation is the first place where people have visual contact with you. Make sure that your reception, staff and processes are welcoming, efficient and professional.
Whether you have to answer questions at a tenants meeting, present for an interview or address the board, it is important that you are clear and confident. This course explores the best way to prepare, allows some short practise and offers tips on how to control nerves.
If you already present regularly, but feel that you could be more confident and persuasive, then this is the course for you.The tips learned here will allow you to become a stand-out speaker and give your presentations the wow factor.
With all of the demands on a housing organisation in the 21st century, it is not unusual for staff to become stressed and anxious. This course looks at the reasons for stress developing, the physical impact it can make on the body and most importantly ways to combat this.
Sometimes people have expert knowledge in their field, but have difficulty getting it across to others. This course will give them the necessary skills and understanding to develop and present successful training courses.
This course is designed for staff on the first level of management. It will cover delegation, motivation and staff management.
Having a meeting sounds like a simple thing, get a few people together and have a chat about the chosen topic.However as we all know poorly organised meetings can waste a lot of time and have no successful outcome. This course will provide the skills to organise and participate in successful meetings.
There are many aspects to Health and Safety and some of the following topics can be combined into a tailor made course ideal for your organisation and your staff.
