“Wonderful Trainer, open forum for all to participate. Knowledgeable and interesting. Loved it!”
SH. Boston Mayflower
Dealing with Complaints
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“Enjoyed the day. It was very informative and gave some definite ideas surrounding tools to deal with and manage complaints. SH. Boston Mayflower Dealing with Complaints ”
M.L.
Boston Mayflower.
Dealing with Complaints
Call 0772 085 7529 to discuss your training requirements!
“I enjoyed the training, very informative and learnt a lot. Discussions were really good, everyone got involved. Eileen answered all our questions. Best training I've been on. Thank you.”
A.M.
Professional Boundaries within Support Services.
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“Trainer Eileen McCallum brings a "Breath of fresh air!" to what can be (and traditionally is often) a dry claustrophobic topic. Time passed effortlessly and "audience participation" was good. "Always a good barometer!" "A well worth exercise!"”
C.O. Langstane
H.A.
Call 0772 085 7529 to discuss your training requirements!
“Excellent training. Eileen was very knowledgeable and gave a really interesting training session. Involved us all and made us all think. Thoroughly enjoyed it and will take a lot away from the day.”
K.S.
Grampian H.A.
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“Lots of examples of decisions and how to avoid going to the Home Owner Housing Panel. ”
A.G.
Ochil View H.A.
Factoring and the Homeowner Housing Panel.
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“Eileen delivered Tenant Void Inspection training to members of our Tenants? Committee.
The session was very clear, informative and interactive. Eileen was extremely helpful in informing the tenants about how to challenge the officers”
Alison Kinnon
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“ It was a very enjoyable day and I like the style of the facilitator. ”
Fife Council
Managing Equality and Diversity
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“The trainer was absolutely superb. I enjoyed the tutor?s interaction with the group throughout the training.”
SFHA Glasgow
Introduction to Housing
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“As usual from Eileen McCallum an interesting and amusing workshop well presented, well planned.”
“A very enjoyable workshop, Eileen proved to be exceptional at getting her points across and involving everyone.”
“The usual professional and entertaining presentation from Eileen McCallum who understands the wardens role.”
Institute of Housing Conference
Dealing effectively with outside agencies and organisations
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“This is the second course that Eileen McCallum has been the trainer for that I have attended. Both have been very informative and delivered in an easy to understand format.
I like the participation and sharing of ideas and 'problems' other organisations have encountered. I look forward to being on another course with Eileen McCallum as trainer.”
B.K.
Langstane Housing
Housing Management Law, Refresher and Update
Call 0772 085 7529 to discuss your training requirements!